Returns & Refunds
We want you to be confident in every order. Here's how returns and refunds work at Moto Master.
Return window
If an item arrives wrong, damaged, or defective, let us know within 7 days of delivery and we'll sort out a replacement, exchange, or refund.
Eligibility
A complete video showing the package being opened and the item being unpacked is required to be eligible for a return, exchange, or refund. Items must also be unused, in their original packaging, and with all included accessories. Parts that have been installed or show signs of use are handled on a case-by-case basis.
How to start a return
Message us at info@motomaster.com with your order number, your complete unpacking video, photos of the item, and a short description of the issue. We'll confirm the next steps and, if applicable, arrange a pickup or return shipping.
Refunds
Approved refunds are processed back to your original payment method once the returned item is received and inspected. Processing times may vary depending on your bank or payment provider.